Privacy Policy

Last update : January 16, 2026

Blossom care operates this store and website, including all related information, content, features, tools, products and services in order to provide you as a customer with a personalized shopping experience (hereinafter the "Services"). Blossom care is a store powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use and disclosure of your information as described in this Privacy Policy.

Personal information that we collect or process

When we use the term "personal information", we refer to information that identifies you or can reasonably be traced back to you or another person. Personal information does not include information that is anonymously collected or made non-identifiable, so it cannot identify you or reasonably relate to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable legislation :

  • Contact details including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, the payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, place in your shopping cart, add to your wish list, buy, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications with us, for example when you send a survey to customer service.
  • Device information including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage Information including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources :

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • To our service providers, including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
  • With our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes :

  • Provide, adapt and improve the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items that are of interest to you, to send you notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to organize shipments, to facilitate potential returns and exchanges, to allow you to post reviews, and to create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or intervene in cases of fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password or any other access identifier with anyone.
  • Communicate with you. We use your personal information to provide you with customer service, respond to your inquiries, offer you efficient services and maintain our business relationship with you.
  • Legal reasons. We use your personal information in order to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other contentious proceedings, and to enforce our terms or policies, or investigate any violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include :

  • With Shopify, providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners in order to provide you with marketing services and send you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you instruct, request or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transmitted and shared with Shopify, as well as third parties who may be located in countries other than the one where you reside, in order to provide and improve the Services for you. In addition, to protect, grow and improve our business, we use certain enhanced features of Shopify that integrate data and information from your interactions with our Store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In such circumstances, Shopify is responsible for processing your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you have, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights in relation to your personal information here Shopify’s privacy portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to their use by us or a third party. The fact that we include these links does not in itself imply any endorsement of the content of such platforms, or their owners or operators, unless otherwise indicated on the Services.

Children’s data

The Services are not intended for use by children and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as these terms are defined by applicable law) personal information about individuals under 16 years of age.

Security and storage of your information

Please note that no security measure is perfect or foolproof and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time your personal information is retained depends on various factors, such as whether it is necessary to retain that information in order to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your rights and choices

Depending on where you live, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

  • Right of access/right to information. You may have the right to request access to personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of personal information we hold about you.
  • Right to rectification. You may have the right to request rectification of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, under certain circumstances and with certain exceptions.
  • Management of communication preferences. We may send you promotional emails. You can at any time choose to no longer receive it by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you are a resident of the UK or the European Economic Area, and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those listed above :

  • Objection to processing and restriction of processing : You may have the right to ask us to cease or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent : Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the legality of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights at the designated locations on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and what rights you may have, including the rights to data processed by Shopify, please visit https://privacy.shopify.com/fr.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or permitted by applicable law. In accordance with applicable law, you may appoint an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of your authorization to act on your behalf and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by applicable law.

Complaints

If you would like to make a complaint about our handling of your personal information, please contact us as set out below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the contact details set out below, or by filing a complaint with the relevant data protection authority in your region. For the EEA, you will find a list of supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the UK, we will rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses, or where applicable on any equivalent contract issued by the competent authority of the United Kingdom, unless the transfer of data is carried out to a country recognized as offering an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date and provide notice, in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us atemail to the address contact@blossomcare.fr for the purposes of applicable data protection legislation, we are the controller of your personal information.